Return & Refund Policy
14-Day Return Policy
We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
To be eligible, your item must be unused, in its original condition, with tags, and in the original packaging. A receipt or proof of purchase is required.
To start a return, contact us at info@mosqueros.com or fill the contact form.
Once your return is accepted, we’ll provide a return shipping label and instructions. Items sent without prior approval will not be accepted.
For any return-related queries, email us at info@mosqueros.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect so we can resolve the issue.
To process your claim faster, please share clear photos or videos of the product showing the issue.
Once verified, we will offer a replacement or refund as per our policy.
Non-Returnable Items
We do not accept returns for: Custom or personalized products.
For questions about your specific item, feel free to contact us.
Exchanges
To exchange an item, please return it first. Once your return is accepted, place a new order for the desired product.
European Union – 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As stated above, the item must be unused, with tags, and in the original packaging. A receipt or proof of purchase is required.
Refunds
Once we receive and inspect your return, we’ll notify you about approval. If approved, you’ll be refunded via your original payment method within 10 business days.
If you haven’t received your refund after 15 business days, contact us at info@mosqueros.com.
